Frequently Asked Questions
Local, face-to-face help in Vernal—clear answers, steady support, and someone you can actually find if you need anything.
Answers You’re Looking For
Are you local to Vernal?
Yes. I live and work here. You can often find me at Smith’s Pharmacy, and I’m available for in-person help when you need it.
Why choose a local agent instead of signing up over the phone?
With unknown phone ads, you may never see that agent again. When you work with me, you get a local advocate who helps fix problems, reviews your plan each year, and is here when questions pop up.
If I change my mind, can you help me switch plans?
Absolutely. It’s my job to help you find the right plan and, when Medicare rules allow, move you to it. I handle the forms and follow-through so changes go smoothly.
Can I come back to you for anything?
Please do. Plan rules, bills, prior authorizations, drug lists, doctors in-network—bring it all. I’ll help you sort it out.
What if I change my plan with another agent?
When a client switches through another agent, I often receive a chargeback. I’m trying to make an honest living here in Vernal, and I truly appreciate clients who come back to me—I’ll give you that same honesty and effort in return.
Do you help with Medicaid and the Low-Income Subsidy (Extra Help)?
Yes. I can help you apply for Utah Medicaid and Extra Help (LIS), which can lower your monthly drug plan premium and reduce prescription costs.
Can you help with medications and copay grants?
Yes. I’ll search for manufacturer patient-assistance programs and charitable copay foundations and help you apply when they’re available for your medications.
What does it cost to work with you?
There’s no extra cost to you. I’m paid by the plan you choose. Your trust and coming back to me lets me keep serving you all year long—thank you.
How do we meet?
We can meet at Smith’s Pharmacy, your home, by phone, or online—whatever is easiest for you. Call or email to set a time.